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Terms And Conditions

Privacy Policy

Terms And Conditions

Terms and Conditions


Welcome to the Easybet Affiliate Programme (the "Programme").

These Terms are a binding contract between you and Easybet Group (Pty) Limited (Registration Number: 2022/541017/07) which govern your participation in the Programme. By participating in the Programme, you agree to be bound by the most current version of these Terms, which we may amend from time to time. 
The most current version of these Terms will be posted on the Programme web site here: 
www.easybet.co.za

It is your responsibility to ensure that you are familiar with the most current version of these Terms, and your continued participation in the Programme after we post an updated version of these Terms shall constitute your express agreement to be bound by the updated Terms.


In the event you do not agree with the updated Terms, your only recourse shall be to terminate your participation in the Programme.

The Easybet Affiliate Programme (the "Programme") represents and promotes the following brands:

Easybet (License Number: 10191733-001) located at 186A Loop Street, Cape Town, South Africa, 8000.
 
 ("Easybet " also referred to in these Terms as "we" or "us").
 
These Terms are a binding contract between you and Easybet which govern your participation in the Programme.
 
If you have any questions or concerns about these Terms or the Programme, please send an email to: help@easybet.co.za.
 
In these Terms, the following words and expressions shall have the following meanings:

Affiliate: A natural or juristic person who has registered and is accepted by us as a member of the Programme. Where the context requires, these Terms occasionally refer to the Affiliate as “you.”
 
Affiliate Banner Tag/Account: A tracking mechanism provided to the Affiliate by Easybet for the purposes of tracking customer referral activities. This definition also includes the Affiliate’s promo code(s) used on customer registrations.

Affiliate Site(s): A website (including any WAP, mobile or tablet version of the website) which is owned or operated by an Affiliate and used for the purposes of generating online traffic and referrals to Easybet in accordance with these Terms.

Applicable Taxes: Any taxation, levy or similar mandatory payment (including gaming taxes and value added taxes) levied or charged on revenue, turnover, deposit or similarly driven by customer activity or activity volume.
 
Approved Marketing Activities: Any lawful marketing activity conducted in compliance with these Terms which has been approved in writing by an authorized Easybet representative.
 
Easybet Marks: Any trademark owned by Easybet or its affiliated companies and licensors.
 
Easybet Site(s): [www.Easybet[.co.ke/.ug/.com.gh/.co.za] or such other website as Easybet shall notify you from time to time.
 
Bonuses: means bonuses or any promotional amounts given to any customer.
 
Chargeback: Where a customer, a credit card issuing bank, or any other third party payment solution provider effects a reversal of charges in relation to a credit card or purchase transaction.

Confidential Information: Any information of whatever nature, which has been, or may be, provided by Easybet in connection with the Programme, whether oral, in writing, or in electronic form, including, without limitation, business or financial data, know-how, processes, reports, customer lists, price lists, Commission payment reports, and any other materials containing, reflecting, or generated from any such information.
 
Commissionable Revenue: Gross Win, less Bonuses awarded, less Non-Cash Incentives, less Fraudulent Activity, less Deductible Costs and Applicable Taxes.
 
Deductible Costs: Any third party costs incurred by Easybet in connection with the operation of the Easybet Sites which are attributable to the activity of any New Customer(s), including, but not limited to, any payment processing charges, license fees, royalties, and other applicable third party payments including (but not limited to) payments made by Easybet to third parties in respect of the costs of software and brands in respect of the Easybet Site.
 
Earnings: The earnings earned in connection with the affiliate marketing activities performed in accordance with these Terms.
 
Fraudulent Activity: A deceptive act or omission which is, in the sole discretion of Easybet, performed in order to secure a real or potential, unfair or unlawful advantage; or any conduct that Easybet, in its sole discretion, determines to be fraudulent, deceptive or dishonest, which shall include, but shall not be limited to, fraudulent credit card transactions, Chargebacks, Match Betting, false or automated account creation and any collusion or cheating by an Affiliate or a customer.

Fraud Costs: Any costs, damages or loss arising as a direct or indirect result of Fraudulent Activity.

Gross Win: Total revenue generated from settled bets placed by referred New Customers, less pay-outs.
 
Incentivized Traffic: Traffic or customer activity generated as a by-product of promising some form of compensation or incentive for taking an action on, or in relation to, any Easybet Site, including but not limited to registering a new account, depositing or wagering.

Insertion Order: The insertion order attached to these Terms, if applicable.
 
Intellectual Property: Trademarks, service marks, domain names, trade names, logos, designations, copyrights, trade secrets, patents, designs, algorithms and any other proprietary rights owned by or licensed to Easybet.
 
Local Currency: The local currency of the applicable Marketing Territory.
 
Marketing Material: Banners, URLs, text, promo codes, graphics and/or other promotional materials made available for marketing purposes through the Programme System.
 
Marketing Territory: The "Marketing Territory" indicated by an Affiliate at the point of registration or as indicated next to the word "Territory" in any attached Insertion Order, as the case may be. 

Match Betting/Arbitrage Betting: Any method of betting or wagering which is intended to give players a guaranteed win with no risk, including but not limited to the use of free bets.

New Registration: A natural person who is at least 18 years old and ordinarily resident in the Territory that the Affiliate directs to a Easybet Site and who can be linked to the Affiliate’s Affiliate Banner Tag, who is eligible to open an account on a Easybet Site and: (a) who successfully opens a new account on a Easybet Site in accordance with the Site’s applicable terms and conditions; and (b) who has not had a previous account on any Easybet Site.

Non-Cash Incentives: Value of free credits or cash handed out to customers, or any other direct costs incurred to maintain the loyalty of a customer (e.g. the cost of a gift to a customer).
 
Programme System: The website and back office used by Easybet to manage the Programme.

Prohibited Site: Any website, forum, social media platform or other communications medium, regardless of type, upon which the advertisement of gambling-related activity is unlawful or otherwise prohibited.

Qualified Player:  Any player who has registered an account, made a purchase and placed a settled wager at Easybet.  (In the event of CPA, a player might be required to meet a purchase baseline as agreed to by Easybet.  Refer to CPA payment terms 12.10 - 12.11.13)
 
Spam: Unsolicited e-mail, SMS or other communication sent indiscriminately to one or more mailing lists, individuals, forum or newsgroups.
 
Unsuitable Site: Any website, forum, social media platform or other communications medium, regardless of type, which is: aimed at children; intended to appeal to minors; promotes or glorifies violence; promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; promotes illegal activity; violates or enables the violation of intellectual property rights; violates the rights of privacy of others; is obscene or contains explicit sexual content; contains or promotes any unlawful behaviour or content; contains or provides links to malicious or harmful software, keyloggers, trojans, viruses or malware; or which Easybet believes, in its sole discretion, may bring Easybet or its affiliated companies and brands into disrepute, or which may prejudice the interests of Easybet or its affiliated companies and brands.
 
1. Joining the Programme
 
1.1 You represent and warrant that:
 
a) the information provided in your Affiliate application is correct and up-to-date and you will update it as required on an ongoing basis in order to ensure that it remains correct;
 
b) you have not already registered as an Affiliate in relation to a specific Marketing Territory (only one Affiliate account is permitted per person for each Marketing Territory);
 
c) you are at least 18 years of age, legally capable of entering into a binding contract, and you are not aware of any legal, commercial, contractual or other restriction against your participation in the Programme in accordance with these Terms; and  
 
d) in the event that you are registering on behalf of a company, that you have the full right, power and authority to enter into these Terms on behalf of the company.

e) your participation in the Programme will in no way be construed to be targeting individuals under 18 years of age

1.2 You undertake, that if there should, at any time during your participation in the Programme, occur any event which may cause any of the above warranties to become false, or which may prevent you from wholly fulfilling your obligations in accordance with these Terms, you shall promptly notify your Easybet account manager, and Easybet shall be entitled to terminate your participation in the Program immediately, without the requirement to make any further payments to you.
 
2.Your Use of Easybet's Marketing Materials
 
2.1 In the event that you are accepted as an Affiliate into the Programme, Easybet shall, during the course of your participation in the Programme and subject to your compliance with these Terms, grant you a non-exclusive, non-transferable, revocable, limited right and license to distribute the Marketing Material on your Affiliate Site for the sole purpose of referring New Customers to Easybet Sites in return for Earnings. You may not use or distribute the Marketing Materials for any other purpose unless you have received our express written approval to conduct Approved Marketing Activities, which we may approve or reject in our sole discretion.
 
2.2 All Marketing Material shall be made available to you through the Easybet Programme System and may be updated by us from time to time. You undertake and agree that you shall only use the current versions of the Marketing Material and shall promptly discontinue the use of any Marketing Material which is out of date or no longer available on the Programme System. It is your responsibility to check the Programme System for updated Marketing Material on a regular basis.
 
2.3 You undertake and agree that you will not modify any of the Marketing Material which is made available to you and that you will not, without our specific written approval, market or promote Easybet using any promotional materials not provided or approved in writing by Easybet.
 
2.4 In the event Easybet designates any Marketing Materials as subject to particular restrictions (for example, campaign start/end dates, demographic limitations, etc.), you undertake and agree that you shall only use the Marketing Materials in accordance with such designated restrictions.
 
2.5 Your marketing activities shall strictly comply with the marketing policies of Easybet that may be notified to you from time to time, which sets out additional standards, restrictions and guidelines applicable to marketing activities in connection with the Programme.
 
3. Customer Tracking and Reports
 
3.1 You are responsible for ensuring that all referred customers are properly tagged with your Affiliate Banner Tag. You will not receive credit for New Customers who are not properly tagged or who we are unable to otherwise properly associate with your Affiliate Banner Tag.
 
3.2 We shall track all New Customer activity relevant to the calculation of your Earnings. You agree that our statistics and calculations in relation to the tracking of New Customer activity and the calculation of your Earnings shall be final.
 
3.3 We will provide you with online access to reports of New Customer activity through manual reports or through the Programme Portal. The form, content and frequency of our reporting may vary from time to time, at our sole discretion.
 
4. Your Obligations
 
4.1 As a condition of your participation in the Affiliate Programme, you undertake, warrant and agree that all use of the Marketing Materials and all activities undertaken in connection with the Affiliate Programme shall be lawful and in strict accordance with these Terms and any Special Terms (as defined below) set out in the Programme System.
 
4.2 As a condition of your participation in the Affiliate Programme, you further undertake, warrant and agree that you shall not conduct any activities in connection with any Unsuitable Site or any Prohibited Site.
 
4.3 You agree to use your best efforts to market and promote the Easybet Site in a manner consistent with good business ethics and in good faith towards Easybet.
 
4.4 You acknowledge that your promotion of the Easybet Site has the potential to inflict substantial damage to Easybet and Easybet’s reputation and goodwill, and that you shall at all times act in a manner that will not harm the reputation and goodwill of Easybet.
 
4.5 You shall not: (a) undertake any action which may have a detrimental impact on the ability of Easybet to be qualified for or to hold or maintain any licence, permit or approval granted, or to be granted, by any competent authority, or (b) undertake any action which could reasonably be construed as bringing Easybet into Material Disrepute, where “Material Disrepute” means any condition which could reasonably and objectively be seen to create a material negative perception of the integrity of Easybet or the Programme.
 
4.6 We prohibit any Affiliate activity in connection with any content or material which contains: (a) the intellectual property of others for which the Affiliate is not properly licensed to use; (b) information that is unlawful, harmful, threatening, obscene, discriminatory, scandalous, fraudulent or offensive; (c) any information that may subject Easybet to any cause of action, in law, equity or otherwise; or (d) any information which Easybet, in its sole discretion, determines to be objectionable, harmful, in bad taste, or potentially damaging to the interests and goodwill of Easybet or the Programme.
 
4.7 Your activities must not involve any marketing or promotional activity which may have the potential to deceive, confuse or mislead users, or which may infringe on any third party rights, including the rights of privacy, publicity, or Intellectual Property rights. You shall ensure that the Marketing Materials are displayed only in connection with web sites and materials which are lawful, proper, professional and tasteful.
 
4.8 Your Affiliate Site(s) must not copy the look and feel of the Easybet Sites or have the potential to cause the impression that any sites or landing pages used by you are owned, operated or affiliated with Easybet Partners or any of its associated brands. You are not entitled to present any Easybet Marks, logos, graphics or other Easybet materials on your Affiliate Site or marketing materials other than the Marketing Materials provided to you by Easybet through the Programme.
 
4.9 Easybet reserves the right to demand the immediate takedown or modification of any materials that you distribute, or to demand the cessation of any or all marketing activity in connection with the Programme or Easybet, at any time and in Easybet’s sole discretion. You agree that we are entitled to review your affiliate marketing activities from time to time and that we may approve/reject marketing methods and Affiliate Sites used by you in our sole discretion. You undertake and agree to provide prompt assistance and full cooperation in connection with any requests made by Easybet in this regard.
 
4.10 If requested by Easybet, you undertake and agree to provide Easybet with all such information and documentation as we may reasonably require to verify your compliance with these Terms, or which we may require for our regulatory or legal purposes.
 
4.11 You agree that you shall neither offer nor provide incentives (financial or otherwise) to any potential New Customer without the prior written approval of Easybet, excluding the standard promotional programs which Easybet may make available to you from time to time through the Programme.
 
4.12 You will not knowingly benefit from known or suspected activity not performed in good faith (or alternatively, performed in bad faith), whether or not such activity actually causes damage to Easybet.
 
4.13 You may not be a party (whether directly or indirectly) to any illegal activity (including, but not limited to, the promotion or advertising of illegal gambling companies or websites) or Fraudulent Activity in connection with your participation in the Programme.
 
4.14 You undertake and agree to maintain complete records, during and for a period of two years after the termination or expiration of your participation in the Programme, regarding your activity in the Programme and any marketing or promotional activity undertaken in furtherance thereof.
 
4.15 You acknowledge and agree that in performing your obligations under these Terms, you are strictly prohibited from marketing and promoting the Easybet Sites to residents of the Prohibited Territories and you shall exercise all possible technical and operational measures to prevent marketing to residents of the Prohibited Territories.
 
4.16 You acknowledge and agree that any breach of the aforementioned obligations shall be deemed a material breach of these Terms resulting in your immediate termination from the Programme.
 
5. No Spam; No Marketing to Self-Excluded Customers
 
5.1 You will not send any marketing SMS, email or other communications relating to Easybet or the Programme without our prior written consent. In order for Easybet to properly consider whether its consent shall be granted, you shall provide us with:
 
a) Written confirmation that all proposed email, SMS or other communications comprising the proposed campaign shall include an option to opt-out of receiving further such communications; and
 
b) Written confirmation that the proposed recipients of the campaign have respectively provided the necessary consents to receive communications of the type proposed (“opt in”) and have not since opted out.

c) Further to the above, you will ensure that any approved SMS and or e-mail marketing campaign, targeted at Easybet South Africa traffic, follows the rules and regulations of the Protection Of Personal Information Act (POPI) as set out by the South African Government.  Details of the Act can be found here:  
https://www.gov.za/documents/protection-personal-information-act. Failure to comply with the POPI act will result in your suspension from the Easybet program and all outstanding payments will be considered null and void.
 
5.2 If we incur any cost in connection with Spam sent by you or anyone on your behalf, these costs will be deducted from any Earnings due to you under these Terms. Should our costs not be covered by the funds in your account we have the right to offset future Earnings or pursue other alternative means for obtaining payment from you. Should your Affiliate account not be active, or otherwise not generating Earnings, then we shall have the right to demand payment directly from you.
 
5.3 Should you require more information regarding our Spam policy, or should you wish to report any incidences of Spam please contact us at 
help@easybet.co.za.
 
6. Legal Compliance
 
6.1 Your activities shall comply with all applicable laws and industry practices applicable to online marketing; online advertising; and the marketing of online gambling sites.
 
6.2 Without reservation, you agree that all activities undertaken by you in connection with the Programme will uphold the highest ethical standards:
 
a) preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime;
 
b) ensuring that gambling is conducted in a fair and open way; and
 
c) protecting children and other vulnerable persons from being harmed or exploited by gambling.


6.3 You undertake to observe all applicable directives, laws and regulations applicable to the use of cookies or the use, processing, storage and transfer of personal data.


6.4 Any electronic messages or other communications sent by you, or caused to be sent by you, shall be free of Spam and in full compliance with all regulations related to the sending of commercial electronic messages.
 
6.5 It is your obligation to familiarize yourself, to comply and to remain fully updated with the laws, regulations and codes of practice applicable to the activities you conduct in relation to your participation in the Programme.

 
7. Easybet's Intellectual Property Rights
 
7.1 Easybet and its licensors retain full and exclusive ownership of the Easybet Sites, Easybet Marks, Marketing Materials, any reports, documentation or materials provided in connection with the Programme, and any Intellectual Property rights, associated thereto. No right, title or interest in the foregoing is conveyed hereunder, except for a non-exclusive, revocable, limited license to distribute the Marketing Materials in accordance with these Terms. Any rights that are not expressly granted herein are reserved by Easybet and its licensors.
 
7.2 You acknowledge and agree that Easybet's Intellectual Property will at all times remain the property of Easybet and its licensors. You further acknowledge that you have no claim or right of whatever nature in and to the aforesaid Intellectual Property, other than the limited rights conveyed herein.
 
7.3 You undertake and agree that you shall not assert the invalidity, unenforceability or contest the ownership of any of the Intellectual Property rights of Easybet or its licensors in any action or proceeding whatsoever and shall not take any action that may prejudice Easybet's or its licensors' rights in such Intellectual Property.
 
7.4 You undertake and agree that you will not register any domain name that includes, incorporates or consists of any Easybet Mark or any domain name that is confusingly similar to the Easybet Marks. You undertake and agree that you shall, upon request by Easybet, promptly transfer ownership of any domain names registered in violation of this Agreement to Easybet or any third party designated by Easybet. This obligation shall survive the termination of these Terms.
 
7.5 You undertake and agree that you shall not make any bid on any internet search engine using keywords including the Easybet Marks or words that are confusingly similar to the Easybet Marks.

7.6 Easybet does not condone the use of any other company's intellectual property in order to promote the Easybet brand or to channel traffic to the Easybet brand.  Involvement in such activities can result in Easybet refusing compensation for the traffic or can result in the locking of the affiliate account.  By accepting these terms and conditions you undertake that no such activity will be committed by yourself.
 
8. Your Warranties
 
8.1 By participating in the Programme, you represent, warrant and undertake that:
 
a) your activities shall fully comply with these Terms;
 
b) you shall not solicit any potential customers by way of any offers except for the current offers made available through the Programme;
 
c) you have the ability, experience, expertise and resources to perform all of your obligations hereunder in accordance with these Terms;
 
d) you understand and agree that the marketing activity undertaken by you in connection with the Programme, and your conduct as an Affiliate has the potential to inflict substantial damage to Easybet’s reputation and goodwill, and as a result you shall at all times consider and act in the best interests of Easybet and shall preserve the goodwill and reputation of Easybet and Easybet’s name;
 
e) you shall not undertake any activities in violation of our intellectual property rights, including but not limited to: brand bidding, registering or using any domains with confusingly similar names to the Easybet Marks, copying the “look and feel” of our sites or software, using any Easybet Marks, branding or logos except as expressly permitted by these Terms, or modifying any Marketing Materials we make available on the Programme Portal;
 
f) you have evaluated the applicable laws relating to your activities and obligations hereunder and you have independently concluded that you can participate in this Programme and fulfil your obligations hereunder without violating any applicable rule of law; and
 
g) you will not knowingly benefit from known or suspected traffic not generated in good faith, or via Spam, whether or not it actually causes damage. This includes but is not limited to you registering customer accounts or playing under your own Affiliate Banner Tags and or any other Fraudulent Activity.
 
9. Prohibited Territories
 
9.1 By entering into these Terms you undertake that you will not:
 
a) actively target potential customers located in any territory in the world except for the Territory.


9.2 You understand and agree that you are not entitled to any Earnings or fees applicable to any activity related to any territories other than the Marketing Territory.
 
10. Earnings Calculations
 
10.1 You are eligible to earn Earnings in connection with betting activity by New Customers referred by you, as further set out herein. You understand and agree that we may vary these Earnings rates from time to time, in our sole discretion.
 
10.2 You are only eligible to receive ongoing Earnings during your participation in the Programme, and only during the time you continue to refer New Customers in accordance with these Terms. You will no longer receive Earnings in the event your participation in the Programme expires or is terminated for any reason.

10.3 For payment thresholds is the minimum amount that we will pay out on earnings.

10.4 You shall receive Earnings in accordance with the Deal Terms set forth above.

10.5 You are eligible to receive a commission based on the percentage of Commissionable Revenue generated by the new customers referred by you. The calculation is based on the new number of customers referred by you during a calendar month:

 

Tiered structure:

1. 1 to 25 New Customers = 15%

2. 26 to 200 New Customers = 20%

3. 201 to 399 New Customers = 25%

4. 400+ New Customers = 30% 

 

Example:

If you refer 10 New Customers in one calendar month, you'll generate a commission of 15% of their Commissionable Revenue for that calendar month. The following month, if you refer 28 New Customers, you'll receive a commission of 20% of all your referred customers' Commissionable Revenue for that month. The following month, if you refer 20 New Customers, you'll receive a commission of 15% of all your referred customers' Commissionable Revenue for that month.


10.6 Earnings will only be calculated from qualified players by making a purchase and placing a settled wager at Easybet. (CPA qualification will be different and depends on the baseline purchase value that was agreed to by Easybet and the Affiliate)

11. Periods of Inacti

Privacy Policy

Introduction

Palsar Capital Limited, henceforth referred to as “We” “Our” “Us” provides an affiliate programme to promote our clients on whose behalf We administer and manage the affiliate program. In this policy “affiliate” “you” and “your” refers to the individual entity that has agreed to promote the brands we provide marketing services for, in accordance with this Privacy Policy.

This Privacy Policy is designed to help you understand how we collect, use and safeguard your information.

This privacy policy should be read in conjunction with the Affiliate Programmes Terms and Conditions. By entering into any kind of contract with Palsar Capital Limited, you agree to the contents of this privacy policy. If you do not agree with any section of this privacy policy, you should not attempt to use our service.

Data Controller

The Data Controller is Palsar Capital Limited t/a Raven of Glassworks, 1 Back Turner Street, Manchester, M4 1FR

All queries in regards to this privacy policy should be addressed to the Data Protection Officer at the above address, who can also be contacted directly at compliance@raventrack.com

Personal Information

We collect and process the following data from (and about) you:

  • Your name, company name, address and contact details, including email address and telephone number;
  • Payment details including Electronic transfer address, and payment method owner.
  • A record of any correspondence between You and Us.

Personal information is collected for the following purposes

  • To administer the opening, management, and maintenance of accounts.
  • To enable Palsar Capital Limited to build an accurate profile of our client base and carry out statistical analysis.
  • To contact you for purposes including (but not limited to) sales reports, training, provision of promotional resources, newsletters, and other correspondence.
  • To monitor affiliate activity to ensure your compliance with the terms and conditions of the Active Wins Affiliates Affiliate Programme.
  • To monitor and process payments in relationship to your involvement in this Affiliate Programme.
  • All telephone calls to and from Palsar Capital Limited office(s) may be recorded for training and security purposes.

We implement effective processes to identify, manage, monitor and report risks and internal control mechanisms. These controls include secure systems and networks, and clear processes for privilege access rights. All data is stored securely.

Legal Basis for Processing

Our lawful basis for processing personal data include:

  • To fulfil a contract we have with you.
  • When it is our legal duty to do so.
  • When it is in our legitimate interest.
  • When you consent to it.

Who we share your personal information with

We may disclose your personal data to:

  • Palsar Capital Limited employees
  • contractors working with Palsar Capital Limited
  • regulators, and other legal authorities
  • the brands that you are promoting
  • auditors
  • payment providers
  • fraud prevention and compliance services
  • potential purchasers or investors
  • companies that you ask us to share your data with

All processing of information will be governed by the appropriate data protection laws.

Marketing

We will not send promotional or direct marketing, inclusive of email, SMS, or automated calls, without first obtaining your specific consent.

The consent requires a positive Opt-In either in electronic format, verbally or in writing. The consent will be clear and specific, granular, separate from other Terms and Conditions, name any third parties relying on the consent, and be easily withdrawable.

Data Transfers outside the EEA

We will not transfer Personal Data to recipients in Third Party countries that are outside of the EEA, or are not currently recognised by EU law as having an adequate level of legal protection for the rights and freedoms of data subjects unless:

  • The Processor is certified under the EU-U.S. Privacy Shield Framework.
  • The existence of any other specifically approved safeguard for data transfers (as recognised under EU Data Protection Laws) and/or a European Commission finding of adequacy can be demonstrated.

Data Retention

You may request that your Personal Data be anonymised in the following circumstances:

  • Where the Personal Data is no longer necessary in relation to the purpose for which it was originally collected/processed.
  • When you withdraw consent, if consent is being used as the Legal Basis for Processing.
  • If you object to the Processing and there is no overriding Legitimate Interest or Legal Obligation to continue the Processing.
  • The Personal Data was unlawfully processed.
  • The Personal Data has to be erased to comply with a legal obligation.

We will only retain data for the necessary time to complete the task that the data was collected for, or to meet our legal obligations.

Subject Access Request (SAR)

You are entitled to a file a Subject Access Request (SAR) to obtain a copy of the personal information which we hold about you. If you wish to receive a copy of this information, please contact your account manager, or the DPO directly, and allow up to thirty calendar days for the information to be collated and provided to you. Please note that your identity will need to be confirmed in order to complete a SAR, which may include the disclosure of other personally identifiable documentation in order to prove your identity (such as a passport scan, or valid proof of address) before commencing with the process.

Cookies

By using the Raven website, you consent to our use of ‘cookies’. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies and the information gained from them to analyse site usage, with this information used accordingly to improve our content and site layout and to remember your onsite preferences.

If you prefer, you can disable cookies in your web browser. The ‘help’ menu on the menu bar of most browsers will have a functionality to disable cookies.

Automated Decision Making and Profiling

Palsar Capital Limited do not use any automated systems in order to make decisions regarding your account which have any legal effect on You.

Right to Lodge a complaint

Please let us know if you are unhappy with how we have used your personal information in writing to the Data Protection Officer, who will be able to assist further with your complaint or concern. You also have the right to complain to the Information Commissioner’s Office.

Privacy Policy Status

This Privacy Policy is kept under continued review by Palsar Capital Limited and can be amended by Us at any time, and without notice to you. Whenever a change is made to the privacy policy which will affect your rights as a data subject, or change the intended processing purposes, then you will be notified directly and asked to agree to the new privacy policy. If you disagree with the changes made to the privacy policy, you retain the right to withdraw consent for future processing, as stated in the introduction to this policy.

This version of the Privacy Policy is effective as of September 20th 2018.